This patent builds on that by describing ways to. After Apple Released the 2020-002 Security Updates, some users started to report that their Mac would would freeze up when using GPU Hardware Accelerated apps or video.As AppleInsider notes, Apple already uses facial recognition tech to help users identify and sort their photos, such as in its Photos app for Mac. HyperEngine-AV is a free video editing software for Mac used to capture, edit, organize the process, and export videos, audios, and texts to create DVD quality movies and slide shows.Some Intel GPU Only Based MacBooks Airs are Freezing / Crashing while using Video Conf apps like Zoom After installing the 2020-002 Security updates. Cons: The user interface is not friendly. Pros: More than 120 built-in video effects Unlimited tracks.
![]() ![]() Cameras Users 2015 Software For MacWhy rolling back with Automatic Update Snapshots will NOT work. This time around the issue CAN be reproduced Software that can cause the Freezing Issue What is the Issue? Mac will Freeze up requiring a hard shutdown Mojave 10.14.6 Security Update 2020-002 (18G4032) March 24th, 2020 Catalina 10.15.4 Update (19E266) March 24th, 2020 Conference Software Freezing Issue LinksThis issue affects the following macOS Build Versions. What’s more in common with these machines is that they are MBA 2015 (non-retina). So far, 4 out of 80 machines with this combination of OS and zoom. MacAdmins Slack User diefledermausThe next day more detailed reports started to roll in.We’ve seen hard crashes on macs running 10.13.6 with latest security update (17G12034) and latest zoom version 4.6.8 (19178.0323). User Reports.The first report came in just two days after Apple released the Security Updates.Anyone have issue with Zoom 4.6.7 for the Mac running on 10.14.6 where the use of the internal camera causes it to crash. It looks like the affected machines are 5th Generation Intel HD Graphics GPU only based Macs.This is the Hardware that we think is affected so far.If you have the issue on other Macs like the Mac Mini or older Macs, please do not hesitate to Contact Me. Affected Mac Hardware & Intel GPU VersionsI have looked over a bunch of MacAdmin and User reports reports. What is the Issue? The Mac will Freeze up requiring a hard shutdown.UPDATE 04/01/20: After posting the article, I am getting a ton of reports that this issue is not just Video Conference Apps. Sure enough, users have started to report the same issues. It was not until this post came in on the following Monday.For those running 10.15.4 (or latest 10.14/10.13 Security Update 2020-002 update) on the following hardware, can you try starting a zoom video conference (possibly may happen with other video conference software)? do you experience a hard crash? MacAdmins Slack User bpAfter Balmes posted this, it was enough for me to take a closer look. Grammarly for mac wordAt this point you need to look at the log to find the. 5.gpuRestart Freeze / Crashing Log ReportAfter you power up the Mac again, macOS will say that it was shut down due to a problem. The only thing you can do is force power down the Mac. The screen will freeze up and you will not be able to force quit. This could be full screen video based activity.How does the issue start? All you need to do is use some type of Video Conference Software that has multiple users with video enabled.Once in the meeting the affected Mac can freeze up within one minute!After the Mac Freezes, it will become 100% non responsive. A look at the console app and a few 2017 MacBook Air. GpuRestartOr use the Console.app, select “System Reports”. GpuRestart log to show up, you have to let the Mac say on the frozen screen for at least a few minutes.You can also do a quick search by running this commandSudo ls -lah /Library/Logs/DiagnosticReports | grep. GpuRestart freeze.NOTE: Some of the new reports say that this happens when running the Video Conference Software from a Chrome Browser. Below is a list of confirmed applications with a confirmed. Software that can cause the Freezing IssueThe following software can cause your affected Mac to freeze up. Graphics Hardware example Intel HD Graphics 6000 - Iris Pro 61006. Application example Google Chrome He - Slack Helper (GP - zoom.us Join with Computer Audio. Join any zoom meeting with multiple active users with their camera activated. 10.13.6 High Sierra with the 2020-002 Update installed. If you would like to see what happens all you need to do is setup your Mac with the following. I attempted to force quit zoom.app and that did not change anything. You can run commands like top and others. You will need to hard power it off.UPDATE 04/01/20: I was able to ssh into one of the MacBook Airs that was frozen. Why rolling back with Automatic Update Snapshots will NOT work. Finally I attempted to restart the device with sudo reboot , I got the message that the ssh connection was closed like it was going to reboot but it didn’t.
0 Comments
Leave a Reply. |
AuthorJerry ArchivesCategories |